Frequently Asked Questions
Do you offer free shipping?
Yes, we offer free shipping on all orders. We want to make sure your order arrives quickly and safely – with no extra costs.
Can I return an item if it doesn't fit or I don't like it?
Of course! You can return your order within 30 days of receipt. Items must be unworn, undamaged, and in their original condition. Just contact us via our contact page or by email at info@zayanewyork.com, and we'll walk you through the return process.
How can I track my order?
Once your order has been processed, you'll receive a confirmation email with your personal tracking number. You can track your package anytime via our order tracking page.
How do I find the right size?
Every product includes a detailed size chart to help you find the best fit. If you're between two sizes, we recommend sizing up. Still unsure? Our customer service team is happy to help.
What payment methods do you accept?
You can shop safely and conveniently with the following payment methods:
- Credit cards (Visa, Mastercard & American Express)
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
Is my payment secure?
Yes, your payment is 100% secure. We use industry-standard SSL encryption to protect your data and ensure a secure checkout process.
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery time may vary depending on location and season, but you'll always receive tracking updates by email.
How can I reach you with questions?
Our customer service team is happy to help anytime. You can reach us via our contact page or by email at info@zayanewyork.com. We typically respond within 24 hours.